Contact

Frequently asked questions

Have questions? Here you’ll find the answers most valued by our partners and customers.

Installation, Maintenance & General Use
Charging Capabilities & Compatibility
Technical Details & Functionality
Smart Features, Safety & Other Use Cases

Charging Capabilities & Compatibility

Can I charge multiple vehicles at the same time with one AC charger?
It depends on the type of charger. Our Solar City Charger can charge two cars simultaneously. Our wallbox-chargers are available with one or two sockets.
Although it is possible to connect an AC charger to a normal wall outlet, it is recommended to install a dedicated charging station with a separate power supply for a faster and safer charging session. This requires additional installation by a certified electrician.
The charging rate of an AC charger depends on both the capacity of the charger (for example, 3.7 kW, 7.4 kW, 11 kW or 22 kW) and the maximum AC charging capacity of your vehicle. Although some chargers can deliver up to 22 kW, most electric vehicles limit AC charging to 11 kW. That means a faster charger will not necessarily ensure shorter charging times if your vehicle does not support that higher speed. Additionally, the final charging time depends on the size of your battery.

Most AC chargers are compatible with virtually all electric vehicles (EVs) that use a or Type 2 charging connector. Although different plug types exist, this is hardly a barrier these days: Type 2 is now the standard in Europe. To be sure, check the technical specifications of both your vehicle and charger, or contact the manufacturer for confirmation.

An AC (alternating current) charger charges your vehicle using power from the regular electrical grid. Inside the car, this AC power is then converted to direct current to charge the battery. A DC (direct current) charger delivers direct direct current to the battery. AC chargers are ideal for home or work, where longer charging times are not an issue. DC chargers are primarily used in locations where fast charging is desired, such as along highways or at fast-charging stations.

Yes, our AC chargers are designed to work with multiple brands of electric vehicles, as long as the vehicle has the correct charging connector (for example, Type 2 for AC charging). Always check the specifications of the charger and your vehicle to confirm compatibility.
Yes, hybrid vehicles can also be charged with an AC charger, as they use the same type of charging connectors as fully electric vehicles. However, keep in mind that the charging rate and battery capacity of a hybrid vehicle may be different from fully electric vehicles.
Our wallbox-chargers offer both options. A fixed cable is useful for daily use at a fixed location, while a socket is more flexible – for example, if several cars with different connections use the same charger. Feel free to contact us if you are unsure about what is best for your situation.

Technical Details & Functionality

Are your chargers suitable for both 1-phase and 3-phase charging?

Yes, our chargers support both 1-phase and 3-phase charging.

Our standard warranty on an AC charger is 24 months. This warranty can be extended to a maximum of 5 years for a fee. In some cases, an extension to 12 years is even possible, provided this is stipulated right at the time of purchase and the annual extension fee is paid from the start. Check the warranty terms of your specific charger for full details on coverage and duration. Feel free to contact us to discuss options for your situation.

First, check if there’s a problem with the power supply, or a problem with the vehicle. If you can’t find the cause, contact our 24/7 customer service via +31 (0) 10-23660923.

Smart Features, Safety & Other Use Cases

How can I upgrade my AC charger to bidirectional charging (V2G)?
Most chargers cannot be upgraded to bidirectional charging or only with difficulty. In contrast, our AC chargers are fully prepared in terms of hardware for bidirectional charging. If you want to charge bi-directionally in the future, we do not need to modify anything on the hardware – only a few software updates will be required, which we will perform for you.
If your charging cable is damaged, stop using it and contact the manufacturer or installer for replacement. A damaged cable can compromise the safety of the charging process and may cause a short circuit or fire hazard.

Couldn't find your question?

Let us know what problem you’re running into, and our support team will help you as soon as possible.

Naam